5. Focus on staff engagement
At smaller accounting practices, having committed staff is crucial. Last year, RBK Advisory took 20 staff members to Queensland for an annual retreat. It was expensive, but as director Jonathan Kane CPA says: “It also costs a lot to recruit new people.”
A structured approach to staff engagement activities is essential but need not be expensive. Everyone at one firm plays cards for 15 minutes at the end of the day. Once a month, DPM Financial Services brings teams together for a catered lunch.
Flexible work arrangements and professional development opportunities can also help because, as Jovic Accounting's Renée Jovic CPA points out: “It is not always about money.”