At a glance
Technology issues can present a significant challenge for small and medium-sized enterprise (SME) owners.
Without the funds or scale to employ a tech team, they often put up with tech problems that can adversely impact their productivity and profitability. Couple this with the rise of cyber scams – not to mention rapidly changing technologies keeping everyone on their toes – and it’s clear that businesses without adequate tech support may find themselves floundering in our increasingly digital world.
As Australia’s leading provider of onsite and remote tech support for SMEs, Geeks2U works closely with the growing number of businesses that are choosing to outsource IT functions. Assisting with hardware, software, network installation and repairs, system security solutions, data back-up and recovery and setting up new devices, the team can handle any kind of technology issue.
According to David Pisker, general manager of Geeks2U, enlisting the expertise of a business IT support provider can be a game changer for SMEs.
"Business owners want to work on growing their business, not worrying about the technology that supports it,” he says.
“Geeks2U is here to help them take away that hassle, so that they can focus on what they are passionate about.”
Here are three key benefits for SMEs that use Geeks2U’s business IT support services.
1. Assistance when and where you need it
Operating throughout Australia, Geeks2U technicians can either provide onsite support (regardless of whether you’re working from home or the office) or resolve issues remotely.
The team is available seven days a week and works extended hours, so even if a glitch occurs when you’d normally be “off the clock”, someone will be available to help. Businesses can also request same-day servicing for problems that require urgent attention. For Quinn Accountants, such efficiency is appreciated when time is of the essence, saying of a recent Geeks2U service: “They were on time and did what they were there to do in a good timeframe.”
2. Keeping information secure
Geeks2U technicians don’t just fix technical glitches as they arise; they can also conduct IT health checks to identify any potential risks or gaps in your business, such as those relating to security and the storage of sensitive information. Particularly now, with so many employees working remotely and accessing company data via mobile and other devices, it’s essential that SMEs prioritise cybersecurity to safeguard clients’ (and their own) data.
3. Cost-effective service options
There are a number of service and payment options available to Geeks2U business customers. Companies can choose from pre-paid business support packages or pay for services by the hour, as and when required. All services offer remote support over the phone, as well as onsite call-outs.
With technology now the backbone of most organisations, regardless of their size, it’s imperative that SME owners give this core component of their business the consideration it deserves. By partnering with Geeks2U, they’ll have more time to focus on their day-to-day operations – not only boosting productivity, but also allowing them to shift their attention to other important tasks, such as growing their business.
To learn more about Geeks2U’s business IT support services or to book an appointment, call 1300 714 215 or visit their website.